1. Real speed
We respond in minutes, not days. Documented SLA — not promises.
— IT SERVICES
Your managed IT department — without hiring anyone.
Consolidate support, cybersecurity, backups, Microsoft 365, infrastructure, and monitoring into a single partner. Guaranteed SLA and fixed monthly pricing.
1,500+managed devices
7 citieswith on-site coverage
<1 houraverage response time
— SERVICES
6 services. One partner.
01
IT support
SLA helpdesk · On-site support · Preventive maintenance · Unlimited tickets
See full service → 02Cybersecurity
EDR + antimalware · Managed firewall · Managed EDR · Regulatory compliance
See full service → 03Business backup
Automated backup · 3-2-1 rule · Monthly DR test · Flexible retention
See full service → 04Microsoft 365
M365 migration · Ongoing administration · Security policies · Training
See full service → 05Infrastructure
Servers · Wi-Fi and LAN networks · Cloud (Azure/AWS) · Virtualization
See full service → 06RMM monitoring
Continuous monitoring · Proactive alerts · Automation · Executive reports
See full service →— WHY MITECNI
Your business doesn't need another helpdesk. It needs a partner.
2. Nationwide coverage
On-site technicians in Bogotá, Medellín, Cali, Bucaramanga, Barranquilla, Cúcuta, and Cartagena. Remote operations during business hours.
3. Fixed monthly pricing
No surprises. No hourly billing. No long-term lock-in contracts.
— FAQ
Frequently asked questions
Do you require long-term contracts?
No. We work with monthly renewable contracts. We believe service quality is what retains customers — our retention rate is above 90%. To cancel, 30 days' notice is enough.
How long does implementation take?
Full onboarding takes 1 to 3 weeks depending on the size of your business and the complexity of your current infrastructure. We perform a no-cost initial diagnostic to provide a precise timeline.
Do you serve businesses in my city?
We have on-site presence in Bogotá, Medellín, Cali, Bucaramanga, Barranquilla, Cúcuta, and Cartagena. For other cities, we provide remote support with coordinated on-site visits when needed.
What if I already have an internal IT team?
We work collaboratively. Your internal team focuses on strategic projects; we handle day-to-day operations (helpdesk, monitoring, patching, backups). This is the Co-Managed IT model.
How is billing structured?
Fixed monthly rate based on the number of managed users or devices. No surprises, no hourly charges. Billing in the first 5 days of the month, payable within 30 days.