Ticket portal
For: Technical requests, non-urgent questions, incident reports.
Response time: Per your plan's SLA.
Open ticket — CUSTOMER PORTAL
Welcome to mitecni.co customer support
Access our ticketing system, check service status, or reach us through your preferred channel.
— SUPPORT CHANNELS
Use the channel that works best for you
Support phone
For: Urgencies or critical problems.
Response time: Immediate during business hours.
+57 316 424 0523 support ext.WhatsApp Business
For: Quick communication with your account manager.
Response: <1 business hour.
Open WhatsApp— SERVICE STATUS
All systems operational
All systems operating normally
99.97%30-day uptime
312Tickets resolved this week
100%Average SLA met
— RESOURCES
Quick access to common resources
— EMERGENCY
Critical incident right now?
If your business is down or you suspect an active attack:
Call support line: +57 316 424 0523The emergency line is for Advanced and Custom plans only. On the Essential plan, please open an urgent ticket from the portal.